Centrelink — Local Government Office in Newport

Reviews of Centrelink

• Connor

  Added 2016.09.28

  Long queues, no staff.
• Owen

  Added 2016.06.23

  Terrible receptionist. She should be fired. 3 people while I was in queue got into a disagreement with her, including myself.
• Joseph

  Added 2016.05.12

  After waiting for almost an hour, I was finally called to find out that centrelink offices don't deal with students review matters, and received a printed copy of a letter I had already received and the same number I called the day before to call again. I then approached the woman doing check ins beforehand at her desk and simply asked why she made me wait either
• Angel

  Added 2015.10.19

  She proceeded to get her manager whom didn't want to sit down with myself and the other staff member to discuss the problem, but rather stood over me and told me what she thought the problem was instead of resolving it. Another staff member dealing with a customer behind us complained for me to go away as she was unable to do her work, of which I told her it wasn't my problem and to speak to the manager about it because she was right there.
• Andrew

  Added 2015.07.05

  1. Knowing that centrelink offices could not help me, or...
• Seth

  Added 2015.04.01

  Terrible service. I only wanted to update my bank details with Centrelink. I was told it would take a couple of days, then up to 10 days and now it’s possibly 4 weeks as they only have 1 Centrelink person working and she’s busy. I was told to go to a different centre if wanted it to be quicker.
• Aaron

  Added 2014.11.03

  After humiliating the manager in front of all her staff without yelling, cussing, verbally or physically abusing anyone or anything, she felt like it was necessary to call the police for asking a genuine question about the service I received.
• Gabriel

  Added 2014.05.08

  2. She didn't listen to what the customer was asking of her,
• Samantha

  Added 2014.03.28

  Appalling . I'm a student who works and the person I spoke to not only spoke down to me, but regarded me as stupid, spoke ahead of me and had no idea what I was talking about. Said I was under prepared when in fact I was only there for advice so I could do the right thing legally and he wanted to settle for something that wasn't legal. An "estimate" he said. Appalling. I stormed out.
• Sophia

  Added 2013.10.16

  And therefore either way wasted more than an hour of my time that I could have spent studying, or contacting the necessary centrelink officers to deal with the original issue.
• Jordan

  Added 2013.08.15

  I experienced terrible customer service here today. Even though I treated staff with respect, every member of the team here were so rude and unwelcoming including the manager especially. The person who checks you in for an appointment was extremely rude and unhelpful as she talked over the top of me mid sentence through trying to explain why I was there and what I was after from Centerlink on that occasion.
• Luis

  Added 2013.06.29

  I went in today only 10 minutes before they were closing and Andrew was more than happy to quickly do what I came there to get done. I interacted with 2 staff members altogether, and both were really kind. Not sure why everyone else seems to have had a bad experience...